Q: I need an accessory or spare part. Where can I find these?

A: If you purchased your Joie product from one of our retail partners, please reach out to the retailer for assistance – since your contract of sale is with them, they will be best placed to assist you with repair or spare parts needs. If you purchased your product from the Joie online shop, please send us a message here and our customer service team will be happy to assist.

Q: Is there a warranty on my Joie product?

A: Please visit our warranty page for details.

Q: I’ve lost my instruction manual. Can I get a new one?

A: You can find a digital instruction manual for your product on the product detail page under "How To & Support". Please use the search function to find your product.

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