Shipping and Returns

 

Order Process

As soon as your order is received, the despatch process starts on the same working day. Despatch of your order is normally made within 2-5 working days. In some outlying regions, delivery time may be up to 7 working days. All orders are delivered by DPD.

 

Order Address

We ship to selected 19 countries within EU* (Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.) Please note that we only ship to the mainland of Europe. We do not deliver to certain smaller islands. In addition, the countries we deliver to may vary depending on the specific website for each country. You can arrange for the order to be delivered to an alternative address to the billing address. Please select this option whilst processing your payment.

 

Order Tracking

Upon dispatch, you will receive an email message with a link to track your order.  

 

Delivery Cost

Shipping costs may vary based on the destination country and distance. The applicable shipping fee will be calculated and displayed before you complete checkout, after you provide your shipping address.

 

Questions About Your Order

We operate dedicated teams to ensure you are completely satisfied with your purchase. Please contact us for any queries.

 

 

If you’ve changed your mind and want to return your product, you may do so within 28 days of delivery so long as the product is in its original packaging in unused condition. Please include proof of purchase with your return for a full refund.  We will pay for the costs of returning the items. If a customer makes a purchase and receives a free item as part of a promotion, the customer will also need to return the free item if they return the item they paid for.

 

However, the product(s) must be returned undamaged and properly packaged. If the product(s) is/are damaged after delivery or if it/they are not properly packaged, we may deduct an amount from your refund to reflect any reduction in value of the products as a result of your handling the products in a way which would not be permitted in a shop. If only part of the products contained in an Order are returned, only a corresponding part of the total purchase price will be refunded to you. 

 

Please contact us if you have any questions in relation to returning the product(s) to us following the cancellation of your purchase. 

 

 

How To Return

Please contact us for a returns label. Returns can be sent through designated drop off points or via home collection depending on the weight of the product and regional restrictions.

 

Please ensure you include the returns document with the product to ensure timely processing of the return.

 

Missing paperwork or wrongly shipped goods may lead to issues with return customs processes. Extra costs may occur (as unwanted duties and taxes) which will be charged to the Customer.

 

Returns not following packing and shipping instructions may not be successfully delivered. Faulty labels (without order identification) may lead to inbound delays or inability to process the return.

 

 

Refunding your purchase 

We will refund you the price you paid for the products and the cost of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) by the method you used for payment, unless we agreed on a different method. The refund will be made as soon as practicable and at the latest within 14 working days of when we receive the products(s) back or, if earlier, within 14 working days of the day on which you supply us with evidence that the product(s) have been sent back. 

 

This Notice was last updated on 11/10/2024