Terms and Conditions
Thanks for using joiebaby.com!
The terms ‘Joie’ or ‘we’ or ‘us’ refer to the owner of this website.
Before accessing or using any portion of this website, Joie encourages you to read the following terms and conditions carefully. These terms cover the conditions under which Joie provides you access to this website and services provided on it. Joie reserves the right to amend these terms without notice and in its sole discretion at any time by updating this website.
Use of this website or your continued use of this website after any modification by Joie, shall constitute your acceptance of the current terms and any future terms changes. If you do not agree to abide by these terms, you are not authorized to use or access this website.
If you have any questions about these terms, please feel free to contact us.
You agree that all agreements, notices, disclosures, and other communications that Joie provides to you electronically satisfy any legal requirement that such communications be in writing.
Who we are. We are Allison AU Pty Ltd, a company registered in Australia with company number 80642240140. Our registered office address is at Unit 1, 35 Lyn Parade, Prestons NSW 2170.
How you can contact us. To contact us please refer to:info.nz@joiebaby.com
How we will contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
Products may vary slightly from their pictures. The images of the products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that an electronic device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of products may vary from that shown in images on the Website.
Warranty All Orders come with our product warranty (“Warranty”), of up to two years from the date of delivery of your Order (or when receiving the final product(s) from us in the case of an Order delivered in multiple deliveries). Please see https://joiebaby.com/nz/warranty for more information on how products may be returned, repaired or replaced under the Warranty.
When we are liable for damages. We shall be liable for damages toward you for injuries or death to another individual caused by safety defects in our products. Our liability shall however be limited to damages foreseeable at the time of formation of contract.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence (including the negligence of our employees, agents or subcontractors). Nor shall our liability be excluded to the extent that cannot be excluded or limited under applicable law.
Your consumer rights. Nothing in these Terms shall affect your legal rights in respect of any purchase through the Website of products that are faulty or do not match their description.
No liability for business losses. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purposes, then you agree that the provisions of the New Zealand Consumer Guarantees Act 1993 will not apply to your use of the Site or your reliance on the Site, and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
CGA. In the event the Consumer Guarantees Act 1993 is applicable, the following notice applies to you as a consumer: “Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
How your personal information is used. Your personal information will be used in accordance with the Website’s privacy notice.
Website available for your personal use. The Website is provided for your non-commercial, personal use only and must not be used for business purposes. You will be able to obtain information about certain products via the Website and you can also submit queries to receive more information about our products.
Updates to these Terms. We provide the Website to you on the basis of these Terms. These Terms may be updated by us from time to time by posting the updated Terms on the Website without prior notification to you. When you access the Website at any time in the future, such updated Terms then in force shall apply. You should check the Terms for updates each time you access the Website.
Cancelling an account registration. We reserve the right to decline or cancel an account registration at any time. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.
Provision of the Website. The Website is provided to you at no extra charge. We do not guarantee that the Website will always be available or be uninterrupted. We may suspend or restrict of availability of all or any part of the Website for business or operational reasons. Any support provided to you through the Website is for information purposes only. We reserve the right to make changes to the Website at any time; or not reply to any queries; or not provide support in connection with the Website for any reason. Please note this clause relates to your use of the Website and does not affect any legal rights you may have in respect of products purchased through the Website.
Material on the Website. All material on the Website is our property and/or our suppliers’and is protected by copyright and other intellectual property rights. You are authorised to view and download the materials for your personal, non-commercial use only.
Accessing the Website. We reserve the right to at any time prevent you from using the Website or to prevent you from making any purchases through the Website.
If a court finds part of these Terms invalid, the rest of the contract will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are invalid, the remaining paragraphs will remain in full force and effect.
Our enforcement of the contract. Even if we delay in enforcing this contract, we can still enforce it later within the statute of limitations. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to these Terms and where you may bring legal proceedings. These conditions are governed by and construed in accordance with the laws of New Zealand, including the Consumer Guarantees Act 1993. We both agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.
This Notice was last updated on 1 SEP 2025.