A: Spot cleaning is acceptable for all Joie gear. With some products such as our car seats you can machine wash and air dry. For all other products, please find detailed instructions on the washing label on the product.

A: If for some reason our gear shows a defect in materials or workmanship during the warranty period, please contact us and have your sales receipt, proof of purchase, model number and serial number on hand. If such a defect is discovered during the warranty period, we will, at our own discretion, repair or replace your product at no cost to you. https://ussupport.joiebaby.com/hc/en-us/requests/new

A: JOIE gear is covered by a 1-year warranty, from starting the day it was purchased. https://joiebaby.com/caen/warranty

A: The toys are easily removed from the carry handle.

A: Cinnamon™ glides front-to-back or side-to-side or a combination of both. Use the simple dials to customize the best way to sooth your little one.

A: The swing base can be plugged into your wall outlet using the AC/DC power cord. The vibration on the rocker requires (1) D battery.

A: Follow the directions in the instruction manual for three-motion fold. If you are still having issues, please contact customer service and they can walk you through step-by-step. 

A: Our mint UAS™ infant car seat clicks directly into the nutmeg™ stroller without adapters.

A: Our mint UAS™ infant car seat easily attaches to nutmeg without the need for adapters. Mint UAS is sold separately.

A: We recommend children ride rear-facing until they max out of the rear-facing limits of the seat (height or weight, whichever comes first). We can not recommend turning children forward facing until at least 2 years of age. Different provinces and territories have different laws regarding when you can turn a child forward facing. Please check with your province or territories' laws before turning your child.

A: The retractable UAS connectors keep the booster seat secure in your vehicle when your child is not in it. A 3-point seatbelt is required to properly buckle your child in the seat. UAS connecters for basil are not a means of installation.

A: To change the recline position, always uninstall the chili spin 360, recline to your desired angle, then reinstall it.