Frequently Asked Questions

Q: Can I buy direct from Joie?

A: We do not sell any Joie products direct in this region – all our sales are managed through our trusted retail partners. Please visit our shop locator to find a retailer near you. 

Q: I need an accessory or spare part. Where can I find these?

A: If you purchased your Joie product from one of our retail partners, please reach out to the retailer for assistance – since your contract of sale is with them, they will be best placed to assist you with repair or spare parts needs. If you purchased your product from the Joie online shop, please send us a message here and our customer service team will be happy to assist.

Q: Is there a warranty on my Joie product?

A:Product warranty varies by region and is subject to local regulations. Please retain your receipt as proof of purchase, and contact the retailer from which you purchased your receipt for warranty inquiries.

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Q: Can I use a buggy board with my Joie pushchair?

A: We do not recommend the use of buggy boards with Joie pushchairs, as we have not tested our products with these accessories and cannot guarantee their performance.

Q: Can Joie carry cots be used for overnight sleeping?

A: We do not recommend using a carry cot for sleeping overnight, as it has not been specially designed to accommodate a sleeping infant for that extended a time period. However, carry cots are a cosy companion for strolling naptimes.

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Car Seats
Q: What is a load leg?

A: A load leg is a support which extends from the base of a car seat to the floor of the vehicle. The purpose of the load leg is to absorb energy and prevent excessive movement of the car seat in the event of an impact.

Q: What are car seat harness clips and should I be using them?

A: Car seat harness chest clips are designed to make it harder for children to slip the car seat harness off their shoulders. However, as most clips are not permitted under EU regulation, we would advise against using them as you may end up compromising the safety of the car seat.

Q: The booster seat laws changed recently – what are they now?

A: Car seat manufacturers are no longer allowed to make new backless booster seats for children shorter than 125cm (4ft1) or weighing less than 22kg (3 stone, 6.5 pounds).

Children’s measurements vary widely, but as a general guide this is approximately the size of a 7-8 year old.

This rule has been introduced because high back boosters offer more side impact protection and help to secure the child properly in the seat. They also help the car seatbelt to fit properly across the child’s body and provide the best protection should a crash occur. 

This does not mean no backless booster seats will be available in shops for children of this height – just that car seat companies cannot design and make new backless booster seats for children less than 125cm tall or lighter than 22kg. 

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Travel Cots
Q: How long can my child use Joie bedside cribs?

A: Little ones can use our bedside cribs including Roomie, Roomie Go and Roomie Glide until 9kg or until the child can sit, kneel, or pull themselves up unaided (approximately 6 months).

Q: How long can my child use Joie travel cots?

A: Little ones can use Joie travel cots from birth until 15 kg (approximately 3 years) or until they are able to climb out. Most accessories, such as changers, bassinets, and napping seats, are usable up to 9kg or until the child can sit, kneel, or pull themselves up unaided (approximately 6 months).

Q: What is included with a Joie travel cot?

A: All Joie travel cots include a mattress, bassinet, and travel bag. Many models also come with additional accessories, such as changing units, napping seats, and sound and light modules.

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Q: Are Joie highchair trays BPA free?

A: Yes, all Joie home products plastics are BPA free.

Q: Can Joie highchair trays be washed in the dishwasher?

A: The Mimzy Snacker and Snacker 2in1 trays, as well as the tray inserts on Mimzy Recline, Mimzy Spin 3in1, and Multiply 6in1 are fully dishwasher safe!

Q: Can Joie highchairs be used at the table?

A: Yes! Our height adjustable highchairs (Snacker 2in1, Mimzy, Mimzy Recline, Mimzy Spin 3in1 and Multiply 6in1) are particularly handy as they can accommodate the height of your specific table and pull right up to let baby join mealtimes.

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Q: Do your swings recline?

A: Yes! All Joie swings and soothers offer 3 position recline.

Q: How are Joie swings and rockers powered?

A: Joie swings and gliders offer both battery power and A/C adapter options for sound and light features. The vibration feature is battery powered on all Joie swings. The Dreamer rocker and Wish bouncer are fully battery powered.

Q: How can I clean my Joie swing?

A: Your product can be spot cleaned with a sponge and soapy water.

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Q: How can I make sure my baby is safe and secure in a body carrier?

A: Check that all of your straps are properly fastened and tightened, so both you and baby feel secure.  Position your infant so that their spine creates a “C” shape and their legs and hips create an “M” shape (see above.)  Once you and baby are comfortable, you can carry on!

Q: Can I put the carrier on and take it off by myself?

A: Babywearing shouldn’t be a puzzle. Joie carriers make it a snap with clever magnetic buckles on the shoulder straps and simple fastenings that allow you to easily put on and adjust the carrier by yourself, no extra set of hands required.

Need a visual? Feel free to access our Youtube instructional video that demonstrates how to put the carrier on and buckle baby into each of the modes.

Q: Can my partner and I use the same baby carrier?

A: Yes! Joie carriers are built for all shapes and sizes, with adjustment buckles that slide quickly and easily for a hassle-free tailor-made fit.

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