A: While confirmation emails are sent very soon after your order, the tracking will follow in the next few days. If you are still concerned about your tracking information email or call our customer support. +1(866) 798-7866

A: Confirmation emails are sent a few minutes after your order is placed. You should receive your order within 10 days following your order confirmation.

A: JOIE gear is covered by a 1-year warranty, from starting the day it was purchased. https://joiebaby.com/us/warranty

A: Poppy™'s storage basket weight limit is 10 lb.

A: The Poppy Whirl stroller features an adjustable calf support to keep your child comfortable as they stroll. There are two positions: one locked and one flexible.

To lock the calf support, simply pull it up until you hear or feel a click—this means it’s securely in place for extra support.

If you’d like to lower the calf support and give your child more room to stretch their legs, press the buttons on both sides of the calf support at the same time and gently rotate it downward. This puts it into a flexible position that moves with your child’s legs.

A: Poppy™ Whirl can be used up to 50 lb.

A: The flexible lower anchor attachments are included on Cilantro FX, the standard Cilantro seat does not include the lower anchor attachments. These lower anchor attachments are meant to keep the booster secured to the vehicle, even when your child is not present; they are not a means of installation. Always buckle your child using the lap & shoulder belt. If you have Cilantro, or are opting not to use the lower anchor attachments on Cilantro FX, be sure to buckle in the empty seat to keep it secured.

A: Parents, it's crucial to ensure the safety of your children when it comes to car travel. Here are the steps to determine if your older child can safely ride without a booster seat:

1. Check that your child's knees bend comfortably at the edge of the seat with their feet flat on the floor.
2. Ensure that your child's bottom is all the way back in the seat.
3. Position the lap belt low on the hips, at the top of the thighs.
4. Verify that the shoulder belt crosses the collarbone.
5. Confirm that your child can remain seated like this for the entire ride.

Remember, don't rush to remove your child from a booster seat. Maximize the seat height and weight limits before making the transition out of a booster seat. These five steps provide guidance for when children can begin riding without a booster, rather than being a strict requirement for when they must stop using one. Your child's safety is the most important thing.

A: Cilantro or Cilantro FX can be used when the child outgrows their harnessed convertible car seat by weight and height, if they can sit with their back against the vehicle seat with their knees bent at the edge of the booster without slouching, and as long as they can sit properly restrained in the seat for long periods of time - and can do this every time.

Children must also meet all of the following criteria for a high back booster seat:
Their height is between 43-57 inches, and weight is between 40 lb.- 110 lb.

Children must meet all of the following criteria for no-back booster mode: 
Their height is between 43-60 inches, and weight is between 40 lb. - 120 lb.

A: The pecan playard and mattress can be easily spot cleaned with a sponge and soapy water.

A: To fold the pecan playard, simply remove the mattress from the playard by unsnapping the mattress from the playard frame, then pull up on the red loop in the center of the playard until it is raised halfway.  Squeeze the release button on each side rail one at a time and push down to unlock them. The playard should fold inward and is ready to store!

A: Place the mattress in the playard with the soft side facing up, secure the mattress by pushing each mattress strap through the matching slot, pull each strap through and snap them onto the frame.

A: All leg pieces must be fully remove from the seat before the storage area can be opened.

A: Chai is easy to clean with a removable tray insert (clear) that is dishwasher safe in the top rack.  The tray, back pads, seat, and wooden frame can be cleaned with a damp cloth and mild soap. Never use bleach to clean your highchair.

A: The feet for the youth chair are carefully stored within the highchair along with the booster straps. After removing all the leg pieces, flip the seat upside down and press on the storage release buttons and remove the youth chair feet. The storage doors must be fully closed before attaching the upper leg pieces.