A: While confirmation emails are sent very soon after your order, the tracking will follow in the next few days. If you are still concerned about your tracking information email or call our customer support. +1(866) 798-7866

A: Confirmation emails are sent a few minutes after your order is placed. You should receive your order within 10 days following your order confirmation.

A: JOIE gear is covered by a 1-year warranty, from starting the day it was purchased. https://joiebaby.com/us/warranty

A: Place the seat in the direction you want your child to face (you or the world). Recline the seat as far as it can go. Raise the leg support to be even with the rest of the frame. Underneath the leg support is a buckle, unbuckle and flatten out the pramette. To go from pramette to toddler seat, do the reverse actions.

A: Your child can be in the seat while the height is adjusted. The difficulty of this will depend on the weight of your child.

A: Joie infant car seats easily attach to ginger with the included adaptors. The infant car seats are sold separately, or the ginger can be purchased as a travel system.

A: The chili spin 360™ was designed for children from 4 lb. up to 65 lb., and whose height is less than 49 inches. 

• Rear Facing: Children can ride rear-facing from 4 lb. up to 40 lb. using the vehicle seat belt for installation, and 4 lb. up to 35 lb. using the Lower Anchors (LATCH).

• Forward Facing: Children can ride forward-facing from 30 lb. to 65 lb. using the vehicle seat belt, and 30 lb. up to 35 lb. using the lower anchors (LATCH).

A: The infant insert must be removed at 11 lb. and if the harness straps are positioned ABOVE the child’s shoulders in the 2 lowest sets of harness slots. The harness must fall AT or BELOW the child’s shoulders. The head insert may be used or removed for improved comfort to child at any time.

A: The ideal time to start using the chili spin 360™ depends on your preference and situation. The chili spin 360™ is suitable for infants weighing 4 lb. or more, so you can choose to use it as your child's first seat in rear-facing mode with a recline.. However, if you prefer to use a rear-facing infant car seat that attaches to a base and stroller, we recommend using our mint latch™ or rue™ infant car seats. When your child outgrows their infant car seat, we suggest transitioning to the chili spin 360™ convertible seat as the next-stage option for your toddler.