A: While confirmation emails are sent very soon after your order, the tracking will follow in the next few days. If you are still concerned about your tracking information email or call our customer support. +1(866) 798-7866

A: Confirmation emails are sent a few minutes after your order is placed. You should receive your order within 10 days following your order confirmation.

A: JOIE gear is covered by a 1-year warranty, from starting the day it was purchased. https://joiebaby.com/us/warranty

A: Poppy™'s storage basket weight limit is 10 lb.

A: The Poppy Whirl stroller features an adjustable calf support to keep your child comfortable as they stroll. There are two positions: one locked and one flexible.

To lock the calf support, simply pull it up until you hear or feel a click—this means it’s securely in place for extra support.

If you’d like to lower the calf support and give your child more room to stretch their legs, press the buttons on both sides of the calf support at the same time and gently rotate it downward. This puts it into a flexible position that moves with your child’s legs.

A: Poppy™ Whirl can be used up to 50 lb.

A: No. Currently, we do not sell a travel bag for the Rue LX Spin. However Rue LX is  approved for airplane usage without the base using the lap belt. Please refer to your car seat’s manual for instructions on how to use on an airplane.

A: Yes – the harness strap covers on the Rue LX Spin are removable at any time.

A: Yes – you can buy an additional base for the Rue LX car seat via joiebaby.com.

A: The pecan playard and mattress can be easily spot cleaned with a sponge and soapy water.

A: To fold the pecan playard, simply remove the mattress from the playard by unsnapping the mattress from the playard frame, then pull up on the red loop in the center of the playard until it is raised halfway.  Squeeze the release button on each side rail one at a time and push down to unlock them. The playard should fold inward and is ready to store!

A: Place the mattress in the playard with the soft side facing up, secure the mattress by pushing each mattress strap through the matching slot, pull each strap through and snap them onto the frame.

A: All leg pieces must be fully remove from the seat before the storage area can be opened.

A: Chai is easy to clean with a removable tray insert (clear) that is dishwasher safe in the top rack.  The tray, back pads, seat, and wooden frame can be cleaned with a damp cloth and mild soap. Never use bleach to clean your highchair.

A: The feet for the youth chair are carefully stored within the highchair along with the booster straps. After removing all the leg pieces, flip the seat upside down and press on the storage release buttons and remove the youth chair feet. The storage doors must be fully closed before attaching the upper leg pieces.