A: While confirmation emails are sent very soon after your order, the tracking will follow in the next few days. If you are still concerned about your tracking information email or call our customer support. +1(866) 798-7866

A: Confirmation emails are sent a few minutes after your order is placed. You should receive your order within 10 days following your order confirmation.

A: JOIE gear is covered by a 1-year warranty, from starting the day it was purchased. https://joiebaby.com/us/warranty

A: Both the ginger™ and ginger™  dlx strollers feature a built-in newborn pramette, but the ginger™ dlx offers a one-hand conversion, expandable canopy and PunctureProof™ all-terrain rubber tires.

A: The weight limit of the ginger™ dlx storage basket is 10 lb.

A: The PunctureProof wheels on ginger dlx are made of durable rubber.

A: If the seating position you’re using has dedicated lower anchors, we recommend using them to install saffron™ SI rear-facing. You can use the push-button LATCH connectors the entire time your child is rear-facing. You can also use the lower anchors when forward-facing up until your child weighs 45 lb., after which you need to switch to a seatbelt installation. The tether should be used at all times when forward-facing.

A: No. If the "Do Not Open Seal” seal is broken and the box has previously been opened, the seat is no longer safe to use. Please return it to the point of purchase for a refund or replacement. 

A:  Yes! Joie carriers have been certified hip-healthy by the International Hip Dysplasia Institute. Optimal support lets your little one sit smart in an ergonomic M-shaped position that promotes healthy spine and hip development. With baby’s knees raised and hips opened, they’ll be perfectly positioned for both cuddling and growing.

A: All leg pieces must be fully remove from the seat before the storage area can be opened.

A: Chai is easy to clean with a removable tray insert (clear) that is dishwasher safe in the top rack.  The tray, back pads, seat, and wooden frame can be cleaned with a damp cloth and mild soap. Never use bleach to clean your highchair.

A: The feet for the youth chair are carefully stored within the highchair along with the booster straps. After removing all the leg pieces, flip the seat upside down and press on the storage release buttons and remove the youth chair feet. The storage doors must be fully closed before attaching the upper leg pieces.