Joie Warranty

OUR GEAR AND ACCESSORIES

All of our products are covered by a 2-year warranty from the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by us.

Warranty Registration and Claims

For Joie products purchased in Malaysia, there is no need for a separate warranty registration process. To initiate a warranty claim, kindly provide proof of purchase, such as your sales receipt or invoice. A photo or softcopy is acceptable.

To proceed with a warranty claim, please contact Joie Malaysia Customer Service at hello@safensound.com.my or via Whatsapp at +6019-979 2284.

Specifics 

If for some reason our products show a defect in materials or workmanship when your product is used in accordance with our user manuals during the warranty period, please contact us. To make a claim under the warranty, please have your sales receipt, proof of purchase, model number and serial number on hand.  

If your product fails due to a manufacturing defect, we will either send you a replacement part or make a repair free of charge. This also covers the cost of shipping. If a product cannot be repaired, we will replace the product with the same model and colour. If an identical product is not available, we will replace it with the closest model and colour. However, please note our warranty applies to the original purchaser only, and the repairs do not extend the warranty. 

If you made your purchase from an authorized dealer, please return your product to them for it to be repaired or replaced free of charge. Please note that this warranty is only valid for goods returned in the original country of purchase. 

Our Warranty DOES NOT Cover 

• Damage caused through normal wear and tear, accidental damage, misuse, negligence or if you don't follow the user guides in our user manuals. Normal wear and tear includes: Wheels and Tyres that have worn down during regular use; the natural fading of fabrics over time; damage such as worn patches over time through regular use. 
• Corrosion or rust on the wheels or chassis due to extreme environmental conditions including high humidity, salt spray, ice or snow, insufficient maintenance or improper storage. 
• Repairs made by unauthorized third parties. 
• Incorrect or inappropriate usage of gear including but not limited to care, maintenance, storage and cleaning that does not follow the instructions in our manuals 
• Casualties and carelessness including those caused by the use of unsuitable parts and by both air and freight transportation. 

This Notice was last updated on 06/11/2023.