car seats

A: It is okay to have a gap between the back of a harnessed forward-facing car seat and the vehicle seat if you have installed the seat per our instruction manual and you have a secure install (seat does not move more than 1” side-to-side or front-to-back at the belt path).  Please ensure the vehicle seat headrest is not pushing on the headrest of the car seat.  If it is doing so, consult your vehicle owner’s manual to determine if you can remove the vehicle seat headrest.  All forward-facing harnessed seats should be installed with the tether anchor whenever possible.

A: Mint latch has been tested on various inclines/reclines of vehicle seats, and each vehicle seat creates a different amount of space between the car seat and the vehicle seat; if the level line on the label is level with the ground, and the LATCH connectors are properly connected, the seat will work as intended.

A: Not only are baby carriers safe, but they’re also beneficial to baby’s developing spine by reducing pressure on tiny hips and backs.  Our Savvy™ 4in1 and Savvy™ Lite 3in1 are carefully engineered to cradle your infant’s naturally C-shaped spine, hugging them in their favorite fetal position that’s best for development (and snuggling!)  Plus, our carriers’ specially designed leg support lets your little one sit with knees raised in an ergonomic M-shaped position that promotes healthy back and hip development.

A:  Yes! Joie carriers have been certified hip-healthy by the International Hip Dysplasia Institute. Optimal support lets your little one sit smart in an ergonomic M-shaped position that promotes healthy spine and hip development. With baby’s knees raised and hips opened, they’ll be perfectly positioned for both cuddling and growing.

A: The harness strap covers on Matcha are optional when used in harness mode, rear-facing, or forward-facing.

A: The harness strap covers on saffron™ SI  are optional and can be used or removed based on your child's comfort needs. 

A: Pepper's harness strap covers are optional when used in harness mode, whether rear-facing or forward-facing.

A: The harness pads are required for children weighing up to 22 lb. The harness pads are optional from 22 lb. up to 40 lb. The harness pads MUST be removed when your child reaches 40 lb. They should also be placed ON TOP of your child's shoulders. 

A: No. Use the crotch buckle position closest to your child without being under their body weight.

A: For an infant that is rear facing, the harness straps should be even with or just below the baby's shoulders. If the harness is above the baby's shoulders with the straps in the lowest position, do not use the car seat until the baby grows into it.

For a child that is forward-facing, the harness straps should be even with or just above their shoulders.

A: No. Joie Baby car seats are currently only approved for use in the United States. It would be considered illegal to use a car seat that is not compliant with the Canadian Safety Standards for car seats.

A: No. Pepper™ Spin SI only detaches from its base when used in backless booster mode.

A: No, saffron™ SI  does not detach. Therefore, you may not purchase a separate base.

A: While you cannot apply chemical disinfectants to your Joie car seat, you can briefly set the car seat in the sunlight. Ultraviolet rays from the sun can kill germs and surface bacteria.  Be mindful, prolonged sun exposure can compromise material color and integrity.

A: You can install chili spin 360™ with any type of seat belt. When installing rearward-facing with a lap-only belt, the seat must be in recline position 4. 

A: This will largely depend on your vehicle make and model, the type of car seats in question, the type of vehicle seat belts in use, and the configuration of the seat cushion. The only way to know for sure is to install the car seat next to the adjacent car seats or passengers. 

When installing three car seats next to each other, please make sure the following conditions are met:

• Each car seat must be installed correctly and securely.
• The position of the car seat on the vehicle seat is not altered by contact. Each car seat still aligns properly with respect to the seat belt or lower anchors that secure it and does not overlap the adjacent car seat.
• If the vehicle seat is adjustable from front to back, both portions of the seat must be adjusted to the same position.
• Only one lower anchor connector is connected to a single lower anchor point.
• No contact or force would bend or deform any of the car seats.
• The lower anchor belt or seat belt used to install each car seat does not rub against or cross over in a way that interferes with the other.

A: Yes – you can install this seat in the center seat of your vehicle. Please check your vehicle's owner's manual to determine if you have lower anchors for your center seating position. If there aren't dedicated lower anchors for your center seat, install Matcha Spin SI with the seat belt.

A: There are typically no issues installing a car seat in a seating position that is next to a side curtain air bag, but please consult your vehicle owner’s manual before determining which seating position you want to use for your car seat. Your car seat manual should also be consulted prior to install for any noted air bag interference warnings.

A: This will largely depend on your vehicle’s make and model, the type of car seats in question, the kind of vehicle seatbelts in use, and the configuration of the seat cushion. The only way to know for sure is to install the car seat next to the adjacent car seats or passengers.

When installing three car seats next to each other, please make sure the following conditions are met:

• Each car seat must be installed correctly and securely.
• Contact does not change the position of the car seat on the vehicle seat. Each car seat still aligns properly with the seat belt or lower anchors that secure it and does not overlap the adjacent car seat.
• If the vehicle seat is adjustable from front to back, both portions of the seat must be adjusted to the same position.
• Only one lower anchor connector is connected to a single lower anchor point.
• No contact or force would bend or deform any of the car seats.
• The lower anchor belt or seat belt used to install each car seat does not rub against or overlap with the other in a way that interferes with its function.

A: Yes – you can install this seat in the center seat of your vehicle. Please check in your vehicle owner’s manual as to whether you have lower anchors for your center seating position. If there aren’t dedicated lower anchors for your center seat, install Saffron™ SI with the seatbelt.

A: This will largely depend on your vehicle make and model, type of car seats in question, the type of vehicle seat belts in use, and the configuration of the seat cushion. The only way to know for sure is to install the car seat next to the adjacent car seats or passengers. 
When installing three car seats next to each other, please make sure the following conditions are met:

• Each car seat must achieve a correct and tight installation.
• The positions of the car seat on the vehicle seat are not changed by contact. Each car seat still aligns properly with respect to the seat belt or lower anchors that secure them and do not overlap the adjacent car seat.
• If the vehicle seat is adjustable front-to-back, both portions of the vehicle seat must be adjusted to the same position.
• Only one lower anchor connector is connected to a single lower anchor point.
• There is no contact or force that would bend or deform any of the car seats.
• The lower anchor belt or seat belt used to install each car seat does not rub on each other or crossover in a way that they interfere with each other.

A: Yes, you can install Pepper™ Spin SI in the center of your vehicle. Please check your vehicle owner’s manual to see if you have lower anchors for this position. If there aren’t dedicated lower anchors for your center seat, install a Pepper Spin SI with the seatbelt in place.

A: This is highly dependent upon the type of vehicle you have and the type of car seats being used.  We recommend testing out your desired setup ahead of time.

When installing three car seats next to each other, please make sure the following conditions are met:

•    Each car seat must achieve a correct and tight installation.
•    The positions of the car seat on the vehicle seat are not changed by contact. Each car seat still aligns properly with respect to the seat belt or lower anchors that secure them and do not overlap the adjacent car seat.
•    If the vehicle seat is adjustable front-to-back, both portions of the vehicle seat must be adjusted to the same position.
•    Only one lower anchor connector is connected to a single lower anchor point.
•    There is no contact or force that would bend or deform any of the car seats.
•    The lower anchor belt or seat belt used to install each car seat does not rub on each other or crossover in a way that they interfere with each other.

A: No. You cannot install the lower anchors and the seat belt at the same time. Please refer to your manual for installation options based on the seat mode you are using and your child's weight.

A: No. You cannot install the lower anchors and the seat belt at the same time. Please refer to your manual for installation options based on the seat mode you are using and your child's weight.

A: No. You cannot install saffron™ SI with the lower anchors and the seat belt simultaneously. Joie recommends installing Saffron™ SI with the lower anchors when rear-facing.

A: Generally, no, the vehicle seat that the car seat is being installed on needs to be at an upright angle similar to what an adult would use. Many of our car seats come with the ability to recline the car seat itself.  Please consult your vehicle manual for specific direction.

A: You may continue to use your Matcha Spin SI after a minor accident.  A minor accident is defined as follows (all must apply):

1. The vehicle was able to be driven away from the crash site.
2. The vehicle door nearest the child restraint was NOT damaged.
3. None of the passengers in the vehicle was injured in the crash.
4. If the car has airbags, the airbags did not deploy during the crash; and
5. There is no visible damage to the child restraint.

If your accident does not meet all five criteria, you must replace the car seat.

A: You may continue to use your Pepper after a minor accident.  A minor accident is defined as follows (all must apply):

1. The vehicle could be driven away from the crash site.
2. The vehicle door nearest the child restraint was NOT damaged.
3. None of the passengers in the vehicle was injured in the crash.
4. If the vehicle has airbags, the airbags did not deploy during the crash, and
5. There is no visible damage to the child restraint.

A: You may continue to use your Saffron after a minor accident.  A minor accident is defined as follows (all must apply):

1. The vehicle was able to be driven away from the crash site.
2. The vehicle door nearest the child restraint was NOT damaged.
3. None of the passengers in the vehicle sustained any injuries in the crash.
4. If the vehicle has air bags, the air bags did not deploy during the crash.
5. There is no visible damage to the child restraint.