car seats

A: No. Pepper™ Spin SI is designed to stay in the vehicle and does not have a carrying handle.

A: No. Pepper™ Spin SI does not have a load leg.

A: Yes – Pepper™ Spin SI is a rotating all-in-one seat that rotates 360° in harness modes, and spins 180° in highback booster mode. Please note that it will no longer rotate once converted into backless booster mode.

A: Yes – the Rue LX has a carrying handle.

A: Yes – The saffron™ SI is suitable from 4 lb. onward and includes an infant insert. The infant insert must be removed when the child hits 11 lb.

A: No, saffron™ SI does not have a load leg.

A: The chili spin 360™ features joie's LockTight™ lock-off that works with your vehicle belt to aid in a strain-free and secure installation.

A: Yes, the lower anchor strap should be routed under the rear-facing belt lock-off. Please consult your manual to ensure it is routed correctly.

A: No, the lower anchor strap should be routed under the rear-facing belt lock-off. Please consult your manual to ensure it is routed correctly.

A: Yes – the lower anchor strap should be routed under the rear-facing belt lock-off. Please refer to your manual to ensure that your lower anchor strap is routed correctly.

A: Bay latch SI should always be tethered when used forward facing in harnessed mode provided your vehicle has tether anchors. Consult your vehicle manual if you’re not sure if your vehicle has tether anchors. The tether should not be used when bay latch SI is used in highback or backless booster mode.

A: Make sure you are squeezing the lower anchor release handle underneath the car seat. The manual has detailed instructions on how to do so.

A: A shoulder-belt positioning guide is provided to help provide a proper fit for the vehicle belt on your child. Please refer to your instruction manual for detailed instructions.

A: A belt-positioning guide is provided to help provide a proper fit for the vehicle belt on your child. Please refer to your instruction manual for detailed instructions.

A: There is only one crotch buckle position on the bay latch SI. To adjust where it hits your child, please refer to the Adjusting Seating Area section of your manual. You can adjust the seat pan of the car seat if it is in contact with the back of the child’s legs without pushing the legs forward.

A: There are three different positions for the harness straps.  At all times when rear-facing, the harness straps should come out of the car seat shell at or below your child’s shoulders.  If you need to move the straps up to the next position, you will need to remove baby from the seat, flip it over, remove the harness straps from the metal splitter plate, move them up to the next slot, and then re-attach the harness straps to the metal splitter plate.  Your car seat instruction manual has detailed instructions on how to do so with accompanying graphics.

A: Squeeze the handle at the top of the headrest and lift or push down to adjust the height of the harness straps.  The harness straps must exit the car seat shell at or below the shoulders of a rear-facing child and at or above the shoulders of a forward-facing child.

A: Squeeze the handle at the top of the headrest and lift up or push down to adjust the height of the harness straps. The harness straps must exit the car seat shell at or below the shoulders of a rear-facing child and at or above the shoulders of a forward-facing child.

A: Squeeze the handle at the top of the headrest and lift up or push down to adjust the height of the harness straps.  The harness straps need to come out of the car seat shell at or above the shoulders of a forward-facing child. If using bay latch SI as a highback booster, the shoulder belt guide should be just above the child’s shoulder and use one of the booster headrest heights.

A: Wash in cold water, on a delicate cycle.
Do not bleach.
Do not tumble dry.
Drip dry.
Do not iron.
Do not dry clean.

A: Use ONLY mild detergent, water, and a soft cloth to clean the base. NEVER use bleach or any other harsh chemicals.

A: Use a damp soft cloth and mild detergent to hand wipe the lower anchor attachment strap clean. DO NOT submerge or saturate the strap. Doing so may compromise the safety of the strap.

A: If you are able to pinch the fabric of the harness together (at the shoulder), it is too loose. According to Safe Kids; with the chest clip placed at armpit level, pinch the strap at your child’s shoulder. If you are unable to pinch any excess webbing, you’re good to go.

A: All fabrics will get warm as the car seat is exposed to hot temperatures. If you are concerned about the temperature of the car seat, you can park in the shade to help prevent the seat from getting too warm. We also recommend using the buckle holders (when available) to make sure children's skin does not come in contact with the hot metal. Turn the A/C on in your vehicle prior to loading your child.

A: For a newborn, it's recommended that the waistband be worn high on the waist so the baby is close enough for you to kiss their head. The waistband can remain higher or lower on your hips as the baby grows. Adjust the waistband to your individual comfort. The waistband should always feel snug; doing so will allow ergonomic weight distribution on your hips for more comfort on your back and shoulders.

A: Infant car seat release buttons are located on both ends of the base. The child restraint can be removed in either the side or rear facing position.

A: Spot cleaning is acceptable for all Joie gear. All of our car seats have removable fabrics that you can machine wash and air dry. Please check your manual for the best way to clean your car seat's fabrics.

A: The bay latch SI has multiple headrest positions that can be used in harnessed and booster mode along with a 4-position adjustable seat pan, ensuring that it can get the best fit for your child.

A: Matcha Spin SI has 4 different recline positions along with 10 headrest positions and 2 crotch buckle positions, ensuring that it can be adjusted to get the best fit for your child.

A: saffron™ SI has 6 different recline positions( 3 rear-facing and 3 forward-facing), 10 headrest positions, and 2 crotch buckle positions, ensuring that it can be adjusted to get the best fit for your child.