Product Safety Notice
An important update for owners of one specific batch of the Joie Signature i-Level i-Size Carbon with Base infant car seat.
DATE PUBLISHED
18 May 2026
PRODUCT
i-Level i-Size Carbon with Base
MODEL NUMBER
I1510FCCBN000
DATE OF MANUFACTURE
07 January 2022
SERIAL RANGE
0024666 to 0025148
At Joie, we design and test every product with the wellbeing of your family in mind. As part of our ongoing commitment to quality, we occasionally share product updates with our customers to keep things running smoothly for the children who use our products.
We are sharing a safety notice for one specific batch of the Joie Signature i-Level i-Size Carbon with Base infant car seat. This notice applies only to units that match the details below. Products outside this specific batch are not affected and can continue to be used as normal.
IF YOUR PRODUCT IS PART OF THE AFFECTED BATCH
Please pause using your i-Level i-Size Carbon with Base and contact your local retailer. They will guide you through the next steps and arrange a free of charge remedy for you.
About this notice
As part of routine quality monitoring, we identified that one specific batch of the i-Level i-Size Carbon with Base has shown a non-compliance against the R129 standard. As a precaution, we are offering a free of charge remedy to every customer with an affected unit.
No incidents have been reported to date.
Key Points
- Only units that match all three details below (model number, date of manufacture, and serial number) are affected.
- The product identification label is located on the underside of the seat or the base.
- Units outside this specific batch are safe to continue using as normal.
- If your product is affected, please pause use and contact your local retailer.
- All remedies are provided free of charge.
Affected Batch
This notice applies only to units where all four details below match. If any one of them does not match, your product is not part of this notice and is safe to continue using as normal.
| Product Name | Model Number | Date of Manufacture | Serial Number Range |
|---|---|---|---|
| i-Level i-Size Carbon with Base | I1510FCCBN000 | 07 January 2022 (070122) | 0024666 to 0025148 |
How to Check Your Product
The model number, date of manufacture, and serial number are printed on the product identification label, which is located on the underside of the seat or the base. Please check whether all three details on your product match those listed above. If the label is missing, unreadable, or you are unsure, please contact your local retailer rather than continuing to use the product.
Step 1
Turn the seat or base over to expose the underside
Step 2
Locate the label on the underside
Step 3
Check the model number, date of manufacture, and serial number
Your Remedy
If your product is part of the affected batch, you are entitled to a free-of-charge remedy. Please contact your local retailer to arrange this. They will guide you through the process and confirm the next steps.
If you have your proof of purchase to hand, that will help speed things along, but please do get in touch even if you do not. We will work with you to find a way forward.
Frequently Asked Questions
Look at the label on the underside of your i-Level car seat or i-Base lx. All three details need to match: model number I1510FCCBN000, date of manufacture 07 January 2022 (070122), and a serial number between 0024666 and 0025148. If any of these does not match, your product is not part of this notice.
If your product is part of the affected batch, please pause use and contact your local retailer. If your product is not part of the affected batch, you can continue to use it as normal.
Please contact the retailer where you purchased your product. They will guide you through the process and arrange your free of charge remedy.
Your local retailer will explain the process once you get in touch. The next steps will be confirmed based on where and how you purchased your product.
Yes. The remedy applies to all affected units regardless of where or how they were originally purchased. Please contact a local retailer to arrange it.
No. This notice applies only to the specific batch of i-Level i-Size Carbon with Base described above. No other Joie products are affected.
Thank you for your patience and for the trust you place in Joie. Looking after children who use our products matters to us, and we appreciate you taking the time to check.
i-level i-Size Carbon with Base
Need Help?
Please contact your local retailer.
They will guide you through the next steps and arrange your free of charge remedy.
Markets
This notice applies to units distributed in Estonia, Denmark, France and Croatia. If you purchased your product in another market, please contact your local Joie retailer.