Webshop Terms and Conditions


Thanks for using joiebaby.com!


What these terms cover.These are the terms and conditions (the Terms) on which we supply products to you when you place an order on the Joie website (https://joiebaby.com/uk) (the Website) (an Order).

Why you should read them. Please read these Terms carefully before you submit your Order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you do not agree to these Terms, please do not submit any Orders to us.


Who we are and how to contact us

Who we are. We are Allison Baby UK Limited, a company registered in England and Wales with company number 07584473. Our registered office address is at Third Floor, 20 Old Bailey, London, EC4M 7AN. We are the authorised distributor of Joie Baby products in the UK.

How you can contact us. To contact us please email customerservices.uk@joiebaby.com or call us on 0800 952 0061.

How we will contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


Our contract with you

How we accept your Order. Our acceptance of your Order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your Order. If we are unable to accept your Order, we will inform you of this in writing and will not charge you for the Order you have placed. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.

If we can only accept part of your Order. If you order multiple products as part of an Order, and we anticipate that we will be unable to fulfil part of the Order (such as because a certain product in your Order is out of stock), we will contact you to confirm if you wish to purchase the remaining products in your Order.

Your order number. We will assign an order number to your Order and we will tell you what it is when we accept your Order. Please keep your order number to hand as it will help us if you can tell us the order number whenever you contact us about your Order.

We only sell to the UK. Our Website is solely for the promotion of our products in the UK and we are only able to deliver to UK mainland addresses. If you wish to have your Order delivered to a different address, you will need to arrange for collection/onward delivery from the UK mainland address you have supplied to us.


Our products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that an electronic device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Product packaging may vary. The packaging of products may vary from that shown in images on our website.

Your rights to make changes. If you wish to make a change to your Order after we have accepted your Order, please contact us as soon as possible. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Our rights to make changes. We may change a product within an Order to reflect changes in relevant laws and regulatory requirements (for example due to a change in the laws relating to product safety in the UK).

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your Order.

What happens if we got the price wrong. We take all reasonable care to ensure that the price of the product advised to you is correct. It is always possible that, despite this care, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order.


Providing the products

Delivery costs. Your Order will be delivered free of charge.

When we will provide the products. We will deliver the products to you as soon as reasonably possible. Delivery is usually within 2-4 working days and will be in any event within 30 days after the day on which we accept your Order. All our Orders are fulfilled by DPD and we will contact you with the details to track your Order once it has been dispatched by DPD. We don't deliver to the Republic of Ireland.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Do I have to be at home to receive my order?

No, you don’t have to be at home to receive your order. Instead, you can request that your order is left in a safe place, You can do this by either:

  1. Entering a safe location into the delivery instructions when placing your order
  2. Calling the courier after you have received your dispatch email and providing instructions on where to leave the order

Please note that if you request for your order to be left unattended, you do so at your own risk. Your order will not be insured against theft or damage.

If you are out when the courier attempts to deliver and you have not left instructions for your order to be left in a safe place, the courier will leave a card requesting you contact them.

The courier will also re-attempt your delivery the following day. If they are unable to deliver on three consecutive days, they may hold your order in their depot until you contact them as per the instructions on the missed delivery card.

If you are not at home when the products are delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local DPD depot.

If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for additional delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 8.2 (our rights to end the contract) will apply.

When you become responsible for the products. The products within an Order will be your responsibility from the time we delivered the Order to the address you gave us.

When you own the products. You will own the products within an Order once we have received payment in full for the Order.

Your legal right if we deliver the products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply: (a) we have refused to deliver the products; (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or (c) you told us before we accepted your Order that delivery by the delivery deadline was essential.

Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away under clause 5.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 5.8, you can cancel your Order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the Order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products. If the products have been delivered to you, you must return the products to us. We provide you with a returns label detailing how to return the product(s) via DPD. We will pay for the costs of returning the items. Please contact us if you have any questions in relation to returning the product(s) to us following the cancellation of your purchase.


Your right to cancel your purchase.

Your right to change your mind. You have the legal right to change your mind and cancel an Order within 30 days after receiving the product(s) from us (or when receiving the final product(s) from us in the case of an Order delivered in multiple deliveries). Please contact us using the contact details above to notify us if you wish to change your mind.

Returning the products. Please include your proof of purchase. Once we have confirmed the cancellation, you will have 30 days to return the products to us. As part of your Order, we provide you with a returns label detailing how to return the product(s) via DPD, and a returns document for you to include with the returned product(s). We will pay for the costs of returning the items. Please contact us if you have any questions in relation to returning the product(s) to us following the cancellation of your purchase. 

Condition of the returned products. The product(s) must be in an unused, resaleable condition and within the original packaging. To not affect the validity of the return you may open the packaging and examine the product(s). All product(s) must be returned undamaged and properly packaged. Should there be any issue with the returned product(s) or validity, we will contact you directly. 

Refunding your purchase. We will refund you the price you paid for the products by the method you used for payment. The refund will be made as soon as practicable and at the latest within 7 to 10 working days of when we receive the products(s) back or, if earlier, within 10 days of the day on which you supply us with evidence that the product(s) have been sent back or cancelled. 


If there is a problem with your order

If there is a problem with a product or if the product is faulty. Please contact us using the contact details above to notify us if you have any questions or complaints about a product we have supplied to you as part of an Order.

Your legal rights if the product is faulty or not as described by us. We are under a legal duty to supply products that comply with this contract. You have legal rights in respect of products that are faulty or not as described by us. Details of your rights are available through your local Trading Standards office (if you are resident in the UK) or equivalent national advisory body on consumer matters. If you wish to exercise your rights to return to us any product that is faulty or not as described, we will refund the price as soon as possible, and pay the costs of postage from the UK mainland address to which we delivered the product(s) to our return address, in accordance with your legal rights.

Joie Warranty. All Orders come with our product warranty (Joie Warranty), of two years from the date of delivery of your Order (or when receiving the final product(s) from us in the case of an Order delivered in multiple deliveries). The above Warranty period shall be changed to 3 years in total if you register your purchase pursuant to instructions stated in the Warranty page. Please see https://joiebaby.com/uk/warranty. for more information on how products may be returned, repaired or replaced under the Joie Warranty. 


Rights to end the contract

Your right to end the contract because of something we have done or are going to do. You have the right to end the contract if: (a) we have told you about an upcoming change to the product which you do not agree to; (b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or (c) if we notify you that there is an update to these Terms that changes the terms of your Order. If you wish to end the contract for any of these reasons, please contact us using the contact details above and we will refund you in full as soon as possible for any products which have not been provided to you under your Order.

When we may end the contract. We may end the contract for an Order at any time before we deliver the Order, by writing to you, if you do not within a reasonable time allow us to deliver the Order to you. If we end the contract for this reason we will refund you in full for any products which have not been provided to you under your Order.


Our liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence (including the negligence of our employees, agents or subcontractors), or to the extent our liability cannot be excluded or limited under applicable law.

Your consumer rights. Nothing in these Terms shall affect your legal rights in respect of any purchase through the Website of products that are faulty or do not match their description (details of which are available through your local Trading Standards office or equivalent national advisory body on consumer matters).

No liability for business losses. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purposes, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our privacy notice.

Provision of the website

Website available for your personal use. The Website is provided for your non-commercial, personal use only and must not be used for business purposes. You will be able to obtain information about certain products via this Website and you can also submit queries to us to receive more information about our products.

Updates to these Terms. We provide this Website to you on the basis of these Terms. These Terms may be updated by us from time to time by posting the updated Terms on the Website without prior notification to you. When you access the Website at any time in the future, such updated Terms then in force shall apply. You should check the Terms for updates each time you access the Website.

Registering an account on the Website. You can purchase products via the Website by selecting items and proceeding to the check-out. If you have not already registered an account at the Website, you can choose to register an account when completing your purchase. If you register for an account on the Website, please ensure you keep your account password secure and confidential.

Cancelling an account registration. We reserve the right to decline or cancel an account registration at any time. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.


Website disclaimer and use

Provision of the Website. The Website is provided to you at no extra charge. We do not guarantee that the Website will always be available or be uninterrupted. We may suspend or restrict of availability of all or any part of the Website for business or operational reasons. Any support provided to you through the Website is for information purposes only. We reserve the right to make changes to the Website at any time; or not reply to any queries; or not provide support in connection with the Website for any reason. Please note this clause 12.1 relates to your use of the Website and does not affect any legal rights you may have in respect of products purchased through the Website.

Material on the Website. All material on the Website is the property of Allison Baby UK Limited and/or its suppliers and is protected by copyright and other intellectual property rights. You are authorised to view and download the materials for your personal, non-commercial use only.

Accessing the Website. We reserve the right to at any time prevent you from using the Website or to prevent you from making any purchases through the Website.


Other important terms

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Our enforcement of the contract. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.


This Notice was last updated on 24/01/2024.

We noticed you’re coming from .

Unfortunately, we don’t ship there.

View countries we ship to