Frequently Asked Questions
Q: I need an accessory or spare part. Where can I find these?
A: If you purchased your Joie product from one of our retail partners, please reach out to the retailer for assistance – since your contract of sale is with them, they will be best placed to assist you with repair or spare parts needs. If you purchased your product from the Joie online shop, please send us a message here and our customer service team will be happy to assist.
Q: I’ve lost my instruction manual. Can I get a new one?
A: You can find a digital instruction manual for your product on the product detail page under "How To & Support". Please use the search function to find your product.
Q: Is there a warranty on my Joie product?
A:Product warranty varies by region and is subject to local regulations. Please retain your receipt as proof of purchase, and contact the retailer from which you purchased your receipt for warranty inquiries.
Q: Can Joie carry cots be used for overnight sleeping?
A: We do not recommend using a carry cot for sleeping overnight, as it has not been specially designed to accommodate a sleeping infant for that extended a time period. However, carry cots are a cosy companion for strolling naptimes.
Q: Can I use a buggy board with my Joie pushchair?
A: We do not recommend the use of buggy boards with Joie pushchairs, as we have not tested our products with these accessories and cannot guarantee their performance.
Q: What is an anti-rebound bar?
A: An anti-rebound bar may be utilised on certain car seats to provide added rebound prevention for rearward facing car seats. Upon frontal impact in a crash, the car seat will first move forward toward the location of the crash, and then rebound back toward the vehicle seat. An anti-rebound bar can help prevent the seat from rebounding in such a way that the child makes contact with the vehicle seat.
Q: What is a load leg?
A: A load leg is a support which extends from the base of a car seat to the floor of the vehicle. The purpose of the load leg is to absorb energy and prevent excessive movement of the car seat in the event of an impact.
Q: What is a top tether?
A: A top tether is an adjustable belt attached to the car seat which is placed over the backrest of the vehicle seat and attached to an anchorage point. The purpose of the top tether is to help prevent excessive movement of the car seat in the event of an impact, reducing the risk of injury.
Q: How long can my child use Joie travel cots?
A: Little ones can use Joie travel cots from birth until 15 kg (approximately 3 years) or until they are able to climb out. Most accessories, such as changers, bassinets, and napping seats, are usable up to 9kg or until the child can sit, kneel, or pull themselves up unaided (approximately 6 months).
Q: What is included with a Joie travel cot?
A: All Joie travel cots include a mattress, bassinet, and travel bag. Many models also come with additional accessories, such as changing units, napping seats, and sound and light modules.
Q: How long can my child use Joie bedside cribs?
A: Little ones can use our bedside cribs including Roomie, Roomie Go and Roomie Glide until 9kg or until the child can sit, kneel, or pull themselves up unaided (approximately 6 months).
Q: When should my baby start using a highchair?
A: This is up to you and your little one, but many children will start weaning between 6 and 12 months. This is why all Joie highchairs are suitable for children 6 months to 3 years. The Mimzy Spin 3in1 and Mimzy Recline are also usable from birth with a full recline for newborn feeding seat mode.
Q: Are Joie highchair trays BPA free?
A: Yes, all Joie home products plastics are BPA free.
Q: Can Joie highchair trays be washed in the dishwasher?
A: The Mimzy Snacker and Snacker 2in1 trays, as well as the tray inserts on Mimzy Recline, Mimzy Spin 3in1, and Multiply 6in1 are fully dishwasher safe!
Q: How are Joie swings and rockers powered?
A: Joie swings and gliders offer both battery power and A/C adapter options for sound and light features. The vibration feature is battery powered on all Joie swings. The Dreamer rocker and Wish bouncer are fully battery powered.
Q: How long can my child use Joie swings?
A: Little ones can use a swing or soother from birth until they reach the maximum weight limit or can sit up unaided. The maximum weight limit for swings and soothers is 9 kg. Dreamer can also be used up to 15kg as a chair when the rock stop is in place.
Q: Do your swings recline?
A: Yes! All Joie swings and soothers offer 3 position recline.
Q: Can I put the carrier on and take it off by myself?
A: Babywearing shouldn’t be a puzzle. Joie carriers make it a snap with clever magnetic buckles on the shoulder straps and simple fastenings that allow you to easily put on and adjust the carrier by yourself, no extra set of hands required. Need a visual? Feel free to access our Youtube instructional video that demonstrates how to put the carrier on and buckle baby into each of the modes.
Q: Can my partner and I use the same baby carrier?
A: Yes! Joie carriers are built for all shapes and sizes, with adjustment buckles that slide quickly and easily for a hassle-free tailor-made fit.
Q: Are carriers safe for my baby’s hips?
A: Yes! Joie carriers have been certified hip-healthy by the International Hip Dysplasia Institute. Optimal support lets your little one sit smart in an ergonomic M-shaped position that promotes healthy spine and hip development. With baby’s knees raised and hips opened, they’ll be perfectly positioned for both cuddling and growing.