Shipping and Returns
As soon as your order is received, the despatch process starts on the same working day. Free delivery usually within 1 to 2 working days. In any event, it will be within 30 days after the day on which we accept your order. Please note we are not responsible for delays outside our control. Lead time will be extended during annual stock take. All orders are delivered by DPD. We currently do not despatch items at weekends/Bank Holiday. We don’t deliver to the Republic of Ireland.
You can arrange for the order to be delivered to an alternative address to the billing address. Please select this option whilst processing your payment.
Upon dispatch, you will receive an email/text message with a link to track your order. DPD offer a range of delivery options using the tracking link via text message.
Our customer satisfaction is essential. Therefore we do not charge delivery costs for any order.
Questions About Your Order
We operate dedicated teams to ensure you are completely satisfied with your purchase. Please use the following contacts for any queries.
Order Process Queries (Prior to Despatch)
Tel: 01889 808900
Tel: Freephone 0800 952 0061
If you’ve changed your mind and want to return your product, you may do so within 14 days of delivery so long as the product is in its original packaging in unused condition. Please include proof of purchase with your return for a full refund.
This does not affect your statutory rights.
How To Return
A returns label will be included with each item. Detailed on this are the instructions and options for returning your product via DPD.
Please ensure you include the returns document (printed on reverse of despatch documents) with the product to ensure timely processing of the return.