Shipping and Returns

 

Order Process

As soon as your order is received, the despatch process starts on the same working day. Free delivery usually within 1 to 2 working days. In any event, it will be within 30 days after the day on which we accept your order. Please note we are not responsible for delays outside our control. Lead time will be extended during annual stock take. All orders are delivered by DPD. We currently do not despatch items at weekends/Bank Holiday. We don’t deliver to the Republic of Ireland.

 

Order Address

You can arrange for the order to be delivered to an alternative address to the billing address. Please select this option whilst processing your payment.

 

Order Tracking

Upon dispatch, you will receive an email/text message with a link to track your order. DPD offer a range of delivery options using the tracking link via text message. 

 

Delivery Cost

Our customer satisfaction is essential. Therefore we do not charge delivery costs for any order.

 

Questions About Your Order

We operate dedicated teams to ensure you are completely satisfied with your purchase. Please use the following contacts for any queries.

 

Order Process Queries (Prior to Despatch)               

Tel: 01889 808900

Email: uksales@joiebaby.com

               

Aftersales Product Queries                                     

Tel: Freephone 0800 952 0061

Email: customerservices.uk@joiebaby.com

 

If you’ve changed your mind and want to return your product, you may do so within 35 days of delivery. Please include proof of purchase with your return for a full refund. This does not affect your statutory rights.  In the unlikely event that anything is wrong, inform us immediately via email at customerservices.uk@joiebaby.com please include images/videos as necessary. .  

 

When we receive your returned item, we will check it to make sure the return is valid. If the item is either in its original condition or has a manufacturing fault, you will receive your full refund within 5 working days of receipt and in the same payment method as with which you made the purchase. Should there be any issue with the returned product or validity, we will contact you directly.

 

How To Return

Providing you are within the 35 days return period you can process and track your return via the following link https://joie.pcreturns.com

 

Product returns need to be: 

• In its original packaging with all the tags attached as supplied

• Unused in its original condition and with all original components 

• In a resaleable condition 

•  With any free items supplied with the product

 

This Notice was last updated on 20/11/2024.