car seats
A: No – bay latch SI is designed to stay in the vehicle. It does not attach to any of the Joie strollers.
A: No. Rue has been crash-tested with either LATCH or the vehicle seat belt, not both. Using both methods will not enhance the safety of the seat in the event of a crash and could actually prevent the seat from working properly.
A: Yes – it is not a safety concern for a child’s feet to make contact with the vehicle seat back when in rear-facing mode.
A: No. Matcha Spin SI is not FAA-approved and should not be installed on an airplane. It is approved for use in motor vehicles only.
A: No. Pepper™ Spin SI is not FAA-approved and should not be installed on an airplane. It is approved for use in motor vehicles only.
A: Yes – the Rue LX car seat is compatible select Joie strollers.
A: Yes. Rue has been tested and certified to meet FAA requirements. Because some aircraft configurations are different than others, it's always a good idea to contact your airline prior to travel to double confirm compatibility.
A: Please consult your car seat manual to determine if your car seat has a removable harness. You may consult our customer service line at 1-800-XXX-XXXX to inquire about replacement parts.
A: To change the recline position, always uninstall the chili spin 360™, recline to your desired angle, then reinstall it.
A: No – Matcha Spin SI and saffron™ SI are designed to stay in the vehicle. It does not attach to any of the Joie strollers.
A: No, Pepper™ Spin SI is designed to stay in the vehicle. It does not attach to any of the Joie strollers.
A: No. Once your child is ready for the highback booster mode, store the harness straps and the crotch buckle in the seat according to the instructions in your manual.
A: Allow a small amount of slack back into the lower anchor strap, then close the lock-off bar. The lock-off bar compresses the lower anchor strap so if it is too tight, the lock-off bar will be unable to close.
A: Allow a small amount of slack back into the lower anchor strap, then close the lock-off bar. The lock-off bar compresses the lower anchor strap so if it is too tight, the lock-off bar will be unable to close.
A: Allow a small amount of slack back into the seat belt, then close the lock-off bar. The lock-off bar compresses the seat belt so if it is too tight, the lock-off bar will be unable to close.
A: Allow a small amount of slack back into the seat belt, then close the lock-off bar. The lock-off bar compresses the seat belt so if it is too tight, the lock-off bar will be unable to close.
A: Most Joie car seats with a rear-facing mode come with an infant insert, typically with a low birth weight pillow included. If your child needs additional lateral support, you may position tightly rolled small blankets (e.g., muslin cloth blankets or hospital blankets) on each side of baby from their shoulder to their hip. The blanket should not go behind baby, go around their head, or interfere with the harness in any way. Please also ensure that the blanket is securely positioned so it won’t dislodge and cover their head or face.
A: No – the headrest height must be above the guideline on the label on the side of the backrest softgoods on Bay latch SI when used in highback booster mode. The headrest cannot be positioned below that guideline if used as a booster.
A: No – the highest position for the headrest of bay latch SI must be under the label on the side of the backrest softgoods. If your child’s torso height results in the straps no longer being at or above their shoulders, it’s time to move to highback booster mode.
A: Not necessarily – the shoulder belt positioner is optional but should be used if the shoulder belt doesn’t make good contact with the child’s body. Please see detailed instructions in the manual.
A: No. Please do not modify your car seat in any way. Your car seat was tested with the components that it was manufactured and shipped with. Modifying your car seat may result in it not performing in the same manner in the event of an accident. When done using the LATCH connectors, please place them back in their holding compartment or store them away.
A: First, please consult your car seat owner’s manual to determine if there is another mode of your car seat that can be used. If not, then it is time to move your child to their next seat. Once any limit is met, that mode is considered outgrown.
A: Yes – bay latch SI can be attached to a vehicle seat using the rigid lower anchors when used in booster mode, but it isn’t a requirement. Please just remind your child to buckle the booster in when leaving the vehicle so it can’t become a projectile when unoccupied.
A: No. The recline should be adjusted before you install the seat. You should not adjust the recline after the seat has been installed.
A: Hand wash with a sponge, and warm soapy water. Allow to dry. Do not soak or completely wet the harness.
A: The optional footrest on bay latch SI must be making full contact with the bottom of the child’s feet without raising their knees. Please see the bay latch SI plus manual for detailed instructions.
A: The optional footrest on bay latch SI must be making full contact with the bottom of the child’s feet without raising their knees. Please see the bay latch SI plus manual for detailed instructions.
A: Yes – the recline foot needs to be used at all times rear facing, and the recline adjustment lever should also be used as needed to get the blue recline level line parallel to the ground.
A: No – once your child hits 40 lb. and is using Bay latch SI in harnessed mode, you must install the seat using the seatbelt and the tether. Using the rigid latch in addition to the seatbelt is optional.
A: The flexible lower anchor attachments are included on Cilantro FX, the standard Cilantro seat does not include the lower anchor attachments. These lower anchor attachments are meant to keep the booster secured to the vehicle, even when your child is not present; they are not a means of installation. Always buckle your child using the lap & shoulder belt. If you have Cilantro, or are opting not to use the lower anchor attachments on Cilantro FX, be sure to buckle in the empty seat to keep it secured.