car seats
A: The Pepper™ Spin SI features four different recline positions, 15 headrest positions, and two crotch buckle positions, ensuring it can be adjusted to provide the best fit for your child.
A: The infant insert must be removed once the child reaches 11 lb. For all rear-facing seats, make sure that the shoulder harness straps are at or below the infant’s shoulders as the infant grows; these will need to be adjusted for fit.
A: Pepper™ Spin SI has four different recline options. When installed rear-facing or forward-facing, ensure the bubble indicator is entirely within the white line when positioned on the vehicle seat. The recline must be adjusted before installation.
A: Matcha weighs approximately 29.21 lb.
A: Pepper™ Spin SI weighs approximately 32 lb. when fully assembled.
A: saffron™ SI weighs 26.5lb.
A: The spin base weighs approx. 14.33 lb.
A: Bay latch SI weighs 23.7 lb.
A: The Rue LX car seat weighs approx. 8 lb. without the base. The Rue LX Spin base weighs approx. 14.33 lb.
A: Make sure you’ve moved the harness adjustment strap from its storage space when Pepper™ Spin SI is in booster mode and rethread it through the opening on the front of the fabric on the base of the car seat.
A: Yes – you can buy the footrest as an accessory and add it to your bay latch SI per the instructions in the manual.
A: Yes – you can buy the footrest as an accessory and add it to your bay latch SI per the instructions in the manual.
A: No – the footrest accessory is always optional.
A: No – the footrest accessory is always optional.
A: While LATCH installation is intended to make installing your child's car seat easier, depending on your car model, that is not always the case. Our car seats are able to be installed with either LATCH connectors or the vehicle seat belt (never both). The lower anchors do not need to be used if there is a difficulty using them – instead, install with the seat belt. Review both the vehicle’s and car seat’s instruction manuals to ensure the seat can be installed in the location where you want to use the lower anchors. If the issue continues, use the vehicle’s seat belt to install the seat.
A: If your instruction manual is missing or you need another copy visit the support section of our website where you may download instructions for any Joie product.
A: If the recline foot is fully extended and still doesn’t get the recline indicator entirely under the blue line on the side of the seat, you can add a rolled-up towel under the edge of the car seat base near the vehicle seat bight. Please see your manual for detailed instructions.
A: If the recline foot is fully extended and still doesn’t get the recline indicator entirely under the blue line on the side of the seat, you can add a rolled-up towel under the edge of the car seat base near the vehicle seat bight. Please see your manual for detailed instructions.
A: Yes. If Matcha Spin SI does not recline enough with the four recline options, you may add a rolled towel under the base of the car seat closest to the bight of the vehicle seat. Your car seat manual contains detailed instructions on how to do so.
A: Yes. If Pepper™ Spin SI does not recline enough with the four recline options, you may add a rolled towel or pool noodle under the base of the car seat closest to the back of the vehicle seat. Please refer to your manual or contact customer service if you need additional help.
A: Yes. If saffron™ SI does not recline enough with the 3 recline options, you may add a rolled towel under the base of the car seat closest to the bight of the vehicle seat. Your car seat manual contains detailed instructions on how to do so.
A: Yes. If the Rue LX Spin isn’t level with the recline foot all the way out (position 4), you may store the recline foot fully and place a tightly rolled towel at the vehicle seat bight under the edge of the car seat and install following the instructions in your manual for a seatbelt installation.
A: No. Once the harness straps have been moved to the top position, the head support should be removed. The harness straps and the head support straps cannot go through the same slots in the shell of the seat.
A: No. If the "Do Not Open Seal” seal is broken and the box has previously been opened, the seat is no longer safe to use. Please return it to the point of purchase for a refund or replacement.
A: Please ensure the harness straps are correctly routed down by the child’s hips and not caught up on a portion of the backless booster. You may need to uninstall the backless booster portion again and realign the straps to ensure correct positioning. Your car seat manual contains detailed steps and graphics on how to do so.
A: No – Use the side impact bolsters until your child is 40 lb. They help protect children in the event of a side impact crash.
A: The National Highway Traffic Safety Administration
(NHTSA) recommends that car seats be replaced following a moderate or severe crash. Car seats do not automatically need to be replaced following a minor crash.
A minor crash is one in which ALL of these apply:
• The vehicle was able to be driven away from the crash site.
• The vehicle door nearest to the car seat was not damaged.
• None of the passengers in the vehicle sustained any injuries in the crash.
• If the vehicle has air bags, none of the air bags deployed during the crash; and
• There is no visible damage to the car seat.
Any crash that does not meet all of the above criteria for a minor crash is considered a moderate to severe crash. NEVER use a car seat that has been involved in a moderate to severe crash.
Information from nhtsa.gov
A: No. saffron™ SI is not FAA-approved and should not be installed on an airplane. It is approved for motor vehicle use only.
A: Yes, bay latch SI may be used on an airplane in harnessed mode only. It may not be used on an airplane in highback or backless booster modes.
A: Yes, bay latch SI may be used on an airplane in harnessed mode only. It may not be used on an airplane in highback or backless booster modes.